{"id":231,"date":"2026-09-05T20:59:33","date_gmt":"2026-09-05T13:59:33","guid":{"rendered":"https:\/\/sks.vn\/?p=231"},"modified":"2026-09-05T20:59:33","modified_gmt":"2026-09-05T13:59:33","slug":"yeu-to-con-nguoi-trong-cac-du-an-ai","status":"publish","type":"post","link":"https:\/\/sks.vn\/?p=231","title":{"rendered":"Y\u1ebfu t\u1ed1 con ng\u01b0\u1eddi trong c\u00e1c d\u1ef1 \u00e1n AI"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">H\u00f4m nay, m\u00ecnh c\u00f3 xem m\u1ed9t video hay tr\u00ean k\u00eanh&nbsp;<em><strong>Gartner Top of Mind<\/strong><\/em>&nbsp;chia s\u1ebb v\u1ec1 c\u00e1ch nh\u1eadn di\u1ec7n nh\u1eefng m\u1eabu nh\u00e2n s\u1ef1 s\u1eb5n s\u00e0ng ti\u00ean phong \u1ee9ng d\u1ee5ng AI trong t\u1ed5 ch\u1ee9c. Gartner ch\u1ec9 ra 3 nh\u00f3m t\u00ednh c\u00e1ch \u0111\u1eb7c tr\u01b0ng:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Neophilia (Y\u00eau th\u00edch s\u1ef1 m\u1edbi m\u1ebb):<\/strong>\u00a0Nh\u1eefng ng\u01b0\u1eddi lu\u00f4n b\u1ecb thu h\u00fat b\u1edfi c\u00f4ng ngh\u1ec7 ti\u00ean ti\u1ebfn. H\u1ecd kh\u00f4ng ng\u1ea1i r\u1ee7i ro hay nh\u1eefng y\u1ebfu t\u1ed1 ch\u01b0a r\u00f5 r\u00e0ng, m\u00e0 th\u1ea5y h\u1ea1nh ph\u00fac khi \u0111\u01b0\u1ee3c tr\u1ea3i nghi\u1ec7m v\u00e0 t\u1ea1o ra l\u1ee3i th\u1ebf d\u1eabn \u0111\u1ea7u.<\/li>\n\n\n\n<li><strong>Ambiguity Comfortability (Th\u00edch \u1ee9ng v\u1edbi s\u1ef1 m\u01a1 h\u1ed3):<\/strong>\u00a0Trong th\u1eddi \u0111\u1ea1i VUCA \u0111\u1ea7y bi\u1ebfn \u0111\u1ed9ng, \u0111\u00e2y l\u00e0 nh\u1eefng nh\u00e2n t\u1ed1 c\u1ef1c k\u1ef3 linh ho\u1ea1t. Ch\u1ec9 c\u1ea7n n\u1eafm r\u00f5 m\u1ee5c ti\u00eau, h\u1ecd s\u1eb5n s\u00e0ng d\u1ea5n th\u00e2n v\u00e0o h\u00e0nh tr\u00ecnh m\u1edbi ngay c\u1ea3 khi ch\u01b0a th\u1ea5y tr\u1ecdn v\u1eb9n b\u1ee9c tranh hay \u0111\u00edch \u0111\u1ebfn cu\u1ed1i c\u00f9ng.<\/li>\n\n\n\n<li><strong>Experimental Disposition (Thi\u00ean h\u01b0\u1edbng th\u1ef1c nghi\u1ec7m):<\/strong>\u00a0H\u1ecd kh\u00f4ng d\u1ec5 b\u1ecb khu\u1ea5t ph\u1ee5c hay n\u1ea3n l\u00f2ng sau v\u00e0i l\u1ea7n th\u1eed nghi\u1ec7m th\u1ea5t b\u1ea1i. H\u1ecd s\u1ebd li\u00ean t\u1ee5c th\u1eed, \u0111i\u1ec1u ch\u1ec9nh v\u00e0 kh\u00e1m ph\u00e1 xem c\u00f4ng ngh\u1ec7 m\u1edbi th\u1ef1c s\u1ef1 mang l\u1ea1i gi\u00e1 tr\u1ecb g\u00ec.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Nh\u1eefng c\u00f4ng c\u1ee5 AI khi xu\u1ea5t hi\u1ec7n tr\u00ean th\u1ecb tr\u01b0\u1eddng, th\u01b0\u1eddng s\u1ebd \u0111\u01b0\u1ee3c nh\u00f3m nh\u00e2n s\u1ef1 n\u00e0y \u0111\u00f3n nh\u1eadn v\u00e0 khai ph\u00e1 \u0111\u1ea7u ti\u00ean.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Tuy nhi\u00ean, t\u1eeb g\u00f3c nh\u00ecn th\u1ef1c t\u1ebf khi \u0111\u1ed3ng h\u00e0nh c\u00f9ng c\u00e1c d\u1ef1 \u00e1n AI, m\u00ecnh mu\u1ed1n nh\u1ea5n m\u1ea1nh th\u00eam m\u1ed9t kh\u00eda c\u1ea1nh c\u1ed1t l\u00f5i:&nbsp;<strong>Y\u1ebfu t\u1ed1 con ng\u01b0\u1eddi trong c\u00e1c d\u1ef1 \u00e1n AI ho\u00e0n to\u00e0n kh\u00e1c bi\u1ec7t v\u1edbi c\u00e1c d\u1ef1 \u00e1n c\u00f4ng ngh\u1ec7 tr\u01b0\u1edbc \u0111\u00e2y.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>AI gi\u1ed1ng nh\u01b0 m\u1ed9t \u201cnh\u00e2n vi\u00ean AI\u201d h\u01a1n l\u00e0 m\u1ed9t ph\u1ea7n m\u1ec1m \u0111\u00f3ng khung<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">C\u00e1c d\u1ef1 \u00e1n chuy\u1ec3n \u0111\u1ed5i s\u1ed1 nh\u01b0 ERP hay CRM th\u01b0\u1eddng b\u1ecb \u0111\u00f3ng khung trong c\u00e1c ph\u1ea7n h\u00e0nh (modules) hay ch\u1ee9c n\u0103ng (features) \u0111\u00e3 x\u00e1c \u0111\u1ecbnh. Sau khi tri\u1ec3n khai, h\u1ec7 th\u1ed1ng s\u1ebd v\u1eadn h\u00e0nh \u0111\u00fang ch\u00ednh x\u00e1c nh\u1eefng g\u00ec \u0111\u00e3 \u0111\u01b0\u1ee3c thi\u1ebft l\u1eadp v\u00e0 ki\u1ec3m th\u1eed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nh\u01b0ng AI th\u00ec kh\u00e1c. \u1ee8ng d\u1ee5ng AI v\u00e0o doanh nghi\u1ec7p v\u1ec1 b\u1ea3n ch\u1ea5t gi\u1ed1ng nh\u01b0 b\u1ea1n v\u1eeba tuy\u1ec3n d\u1ee5ng m\u1ed9t&nbsp;<strong>nh\u00e2n vi\u00ean AI<\/strong>&nbsp;m\u1edbi.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Nh\u00e2n vi\u00ean AI<\/strong>&nbsp;n\u00e0y kh\u00f4ng d\u1eebng l\u1ea1i \u1edf nh\u1eefng g\u00ec h\u1ec7 th\u1ed1ng bi\u1ebft trong ng\u00e0y \u0111\u1ea7u ti\u00ean v\u00e0o c\u00f4ng ty, m\u00e0 c\u00f3 kh\u1ea3 n\u0103ng h\u1ecdc h\u1ecfi, t\u00edch l\u0169y kinh nghi\u1ec7m v\u00e0 ph\u00e1t tri\u1ec3n theo th\u1eddi gian. Th\u1eadm ch\u00ed, n\u1ebfu \u0111\u01b0\u1ee3c \u0111\u00e0o t\u1ea1o \u0111\u00fang h\u01b0\u1edbng, \u201cnh\u00e2n s\u1ef1\u201d n\u00e0y ho\u00e0n to\u00e0n c\u00f3 th\u1ec3 g\u00e1nh v\u00e1c nh\u1eefng vai tr\u00f2 mang t\u00ednh chi\u1ebfn l\u01b0\u1ee3c trong t\u01b0\u01a1ng lai.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ch\u00ednh v\u00ec v\u1eady, \u0111\u1ed9i ng\u0169 tham gia tri\u1ec3n khai AI kh\u00f4ng th\u1ec3 mang t\u01b0 duy \u201cl\u00e0m m\u1ed9t l\u1ea7n v\u00e0 ch\u1ea1y\u201d, m\u00e0 ph\u1ea3i c\u00f3 g\u00f3c nh\u00ecn c\u1ee7a ng\u01b0\u1eddi qu\u1ea3n tr\u1ecb v\u00e0 ph\u00e1t tri\u1ec3n con ng\u01b0\u1eddi:<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li><strong>T\u01b0 duy t\u00edch l\u0169y tri th\u1ee9c v\u00e0 \u0111\u00e0o t\u1ea1o li\u00ean t\u1ee5c:<\/strong>\u00a0AI mang l\u1ea1i gi\u00e1 tr\u1ecb v\u00f4 h\u1ea1n hay tr\u1edf n\u00ean v\u00f4 d\u1ee5ng ho\u00e0n to\u00e0n ph\u1ee5 thu\u1ed9c v\u00e0o l\u01b0\u1ee3ng tri th\u1ee9c ch\u1ea5t l\u01b0\u1ee3ng m\u00e0 b\u1ea1n trang b\u1ecb cho nh\u00e2n vi\u00ean AI, c\u0169ng nh\u01b0 l\u1ed9 tr\u00ecnh m\u00e0 b\u1ea1n h\u01b0\u1edbng d\u1eabn AI t\u1ef1 c\u1ea3i ti\u1ebfn.<\/li>\n\n\n\n<li><strong>G\u1eafn li\u1ec1n v\u1edbi quy tr\u00ecnh v\u1eadn h\u00e0nh:<\/strong>\u00a0\u1ede giai \u0111o\u1ea1n \u0111\u1ea7u, nh\u00e2n vi\u00ean AI gi\u1ed1ng nh\u01b0 m\u1ed9t nh\u00e2n s\u1ef1 th\u1ef1c t\u1eadp, ch\u01b0a c\u00f3 nhi\u1ec1u tri th\u1ee9c v\u00e0 kinh nghi\u1ec7m, nh\u01b0ng AI v\u1eabn c\u00f3 th\u1ec3 \u0111\u1ea3m nh\u1eadn t\u1ed1t c\u00e1c t\u00e1c v\u1ee5 ph\u00f9 h\u1ee3p. B\u1ea1n c\u00f3 th\u1ec3 tham kh\u1ea3o c\u00e1c Best Practice AI tr\u00ean th\u1ecb tr\u01b0\u1eddng AI CX hay AI EX. Khi \u0111\u01b0\u1ee3c t\u00edch l\u0169y kinh nghi\u1ec7m v\u00e0 ph\u1ed1i h\u1ee3p t\u1ed1t v\u1edbi c\u00e1c th\u00e0nh vi\u00ean kh\u00e1c, nh\u00e2n vi\u00ean AI s\u1ebd d\u1ea7n \u0111\u1ea3m nh\u1eadn nh\u1eefng vai tr\u00f2 quan tr\u1ecdng h\u01a1n trong chu\u1ed7i gi\u00e1 tr\u1ecb c\u1ee7a doanh nghi\u1ec7p.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Do \u0111\u00f3, c\u1ed1t l\u00f5i c\u1ee7a vi\u1ec7c \u1ee9ng d\u1ee5ng AI ch\u00ednh l\u00e0:&nbsp;<strong>R\u00e0 so\u00e1t quy tr\u00ecnh (process), s\u1ed1 h\u00f3a tri th\u1ee9c (knowledge) v\u00e0 nh\u1eadn di\u1ec7n c\u01a1 h\u1ed9i.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>T\u00f3m l\u1ea1i<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u1ee8ng d\u1ee5ng AI kh\u00f4ng \u0111\u01a1n thu\u1ea7n l\u00e0 m\u1ed9t b\u00e0i to\u00e1n k\u1ef9 thu\u1eadt, m\u00e0 l\u00e0 b\u00e0i to\u00e1n v\u1ec1 con ng\u01b0\u1eddi v\u00e0 quy tr\u00ecnh. C\u00f4ng ngh\u1ec7 AI mang \u0111\u1ea7y t\u00ednh linh ho\u1ea1t v\u00e0 kh\u00f4ng ng\u1eebng ti\u1ebfn h\u00f3a. Gi\u00e1 tr\u1ecb \u0111em l\u1ea1i l\u1edbn hay nh\u1ecf ph\u1ee5 thu\u1ed9c r\u1ea5t nhi\u1ec1u v\u00e0o n\u0103ng l\u1ef1c, t\u01b0 duy c\u1ee7a nh\u1eefng ng\u01b0\u1eddi tri\u1ec3n khai v\u00e0 tr\u1ef1c ti\u1ebfp v\u1eadn h\u00e0nh nh\u00e2n vi\u00ean AI h\u00e0ng ng\u00e0y.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">N\u00f3i v\u1ec1 \u0111\u1ed9i ng\u0169 n\u00f2ng c\u1ed1t cho c\u00e1c d\u1ef1 \u00e1n c\u00f4ng ngh\u1ec7, tr\u01b0\u1edbc \u0111\u00e2y m\u00ecnh t\u1eebng ph\u00e2n t\u00edch s\u00e2u h\u01a1n v\u1ec1 m\u00f4 h\u00ecnh \u0111\u1ed9i ng\u0169 ti\u00ean phong t\u1ea1i b\u00e0i vi\u1ebft&nbsp;<em><a href=\"https:\/\/axp.sks.vn\/digital-vanguard-yeu-to-thanh-cong-trong-chuyen-doi-so\/\" target=\"_blank\" rel=\"noopener\">Digital Vanguard<\/a><\/em>. C\u00e1c b\u1ea1n quan t\u00e2m c\u00f3 th\u1ec3 \u0111\u1ecdc l\u1ea1i v\u00e0 tham kh\u1ea3o th\u00eam g\u00f3c nh\u00ecn t\u1eeb Gartner \u1edf c\u00e1c li\u00ean k\u1ebft b\u00ean d\u01b0\u1edbi.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Video Gartner Top of Mind<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"3 Ways to Find Your Organization\u2019s Generative AI Adopters\" width=\"640\" height=\"360\" src=\"https:\/\/www.youtube.com\/embed\/o5njIiedUCw?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>H\u00f4m nay, m\u00ecnh c\u00f3 xem m\u1ed9t video hay tr\u00ean k\u00eanh&nbsp;Gartner Top of Mind&nbsp;chia s\u1ebb v\u1ec1 c\u00e1ch nh\u1eadn di\u1ec7n nh\u1eefng m\u1eabu nh\u00e2n s\u1ef1 s\u1eb5n s\u00e0ng ti\u00ean phong \u1ee9ng d\u1ee5ng AI trong t\u1ed5 ch\u1ee9c. Gartner ch\u1ec9 ra 3 nh\u00f3m t\u00ednh c\u00e1ch \u0111\u1eb7c tr\u01b0ng: Nh\u1eefng c\u00f4ng c\u1ee5 AI khi xu\u1ea5t hi\u1ec7n tr\u00ean th\u1ecb tr\u01b0\u1eddng, th\u01b0\u1eddng s\u1ebd \u0111\u01b0\u1ee3c nh\u00f3m nh\u00e2n s\u1ef1 n\u00e0y \u0111\u00f3n nh\u1eadn v\u00e0 khai ph\u00e1 \u0111\u1ea7u ti\u00ean. Tuy nhi\u00ean, t\u1eeb g\u00f3c nh\u00ecn th\u1ef1c t\u1ebf khi \u0111\u1ed3ng h\u00e0nh c\u00f9ng c\u00e1c d\u1ef1 \u00e1n AI,&#8230;<\/p>\n<p class=\"read-more\"><a class=\"btn btn-default\" href=\"https:\/\/sks.vn\/?p=231\"> Read More<span class=\"screen-reader-text\">  Read More<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":232,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[16,14,1],"tags":[17,18],"class_list":["post-231","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ai","category-management","category-others","tag-ai","tag-digital-transformation"],"_links":{"self":[{"href":"https:\/\/sks.vn\/index.php?rest_route=\/wp\/v2\/posts\/231","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sks.vn\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sks.vn\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sks.vn\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/sks.vn\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=231"}],"version-history":[{"count":1,"href":"https:\/\/sks.vn\/index.php?rest_route=\/wp\/v2\/posts\/231\/revisions"}],"predecessor-version":[{"id":233,"href":"https:\/\/sks.vn\/index.php?rest_route=\/wp\/v2\/posts\/231\/revisions\/233"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/sks.vn\/index.php?rest_route=\/wp\/v2\/media\/232"}],"wp:attachment":[{"href":"https:\/\/sks.vn\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=231"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sks.vn\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=231"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sks.vn\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=231"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}